Australian Woodwork Privacy Policy

Last updated: January 6, 2026

Australian Woodwork operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). The Services are powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and retain your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymised or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details such as your name, billing address, shipping address, email address, and phone number
Payment and financial information such as payment method details and transaction confirmations
Account information such as login credentials, preferences, and settings
Transaction information including products viewed, added to cart, purchased, returned, or exchanged
Communications including messages you send to us or customer support enquiries
Device and technical information such as IP address, browser type, device identifiers, and network information
Usage information relating to how you interact with and navigate the Services

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you place an order, create an account, or contact us
Automatically through your use of the Services, including via cookies and similar technologies
From service providers who support our business operations
From partners or third parties where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and improving the Services, including processing payments, fulfilling orders, arranging shipping, handling returns and exchanges, managing accounts, and personalising your shopping experience
Communicating with you, including order confirmations, customer support, and service-related messages
Marketing and advertising, such as sending promotional emails and showing relevant advertisements, where permitted
Security and fraud prevention, including monitoring for suspicious or unlawful activity
Legal and compliance purposes, including complying with applicable laws, regulations, and lawful requests

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

To Shopify and service providers who assist with payment processing, analytics, hosting, customer support, fulfilment, and shipping
To marketing and advertising partners to provide advertising services and show relevant promotions
When you direct or consent to a disclosure, such as for delivery or social media integrations
To affiliates or within our corporate group
In connection with a business transaction such as a merger or sale
To comply with legal obligations, enforce our policies, or protect our rights

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information in order to provide and improve the Services. Your information may be transferred to and processed by Shopify and its service providers, including outside your country of residence.

Certain Shopify features may use information from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing that information. You can learn more at https://privacy.shopify.com.

Third-Party Websites

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security and Retention

We implement reasonable security measures to protect your personal information, but no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

The right to access or request a copy of your personal information
The right to request correction or deletion
The right to data portability
The right to opt out of certain marketing or targeted advertising
The right to withdraw consent where processing is based on consent

You may also opt out of promotional emails at any time by using the unsubscribe link in our emails. We may still send non-promotional messages related to your orders or account.

Where required by law, we will honour Global Privacy Control signals.

International Transfers

Your personal information may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.